How to Manage Your Suria Car Rental Booking Online

Plans change. That's why Suria Car Rental gives you a self-manage portal — change your rental, add extras, or cancel, all without picking up the phone.

What Can You Change Online?

From your booking confirmation email, you can:

• Change pickup or return time — running late? Update your time in seconds
• Add a child seat or booster seat — added anytime before pickup, priced before you confirm
• Add Extra CDW Protection or PAI — if you didn't take it at booking
• Cancel your booking — subject to the cancellation policy below

How to Access the Self-Manage Portal

1. Go to Manage My Booking, or open the link in your confirmation email
2. Enter your booking reference and the email address you booked with
3. Enter the 6-digit code we send to that address
4. Make your changes and confirm

Changes are instant — no waiting for someone to call you back.

Cancellation Policy

When You Cancel	Refund
14 or more days before pickup	Full refund, less any bank processing fee
3–14 days before pickup	RM 108 cancellation fee
Less than 3 days before pickup	RM 158 cancellation fee
No-show, unused days, or early return	No refund

Found Us on an OTA?

If you booked through Trip.com, Rentalcars.com, Klook, or another OTA partner, please manage your booking through that platform's own portal. OTA bookings are subject to their cancellation and change policies.

For the most flexibility, book directly at suriacarrental.com.my.

Need More Help?

Our team is available via WhatsApp 7 days a week. Response time is typically under 5 minutes during business hours.

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Haven't booked yet? Reserve your car now — and enjoy the freedom to manage everything from your phone.